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Flexi week
Our organisation is heavily driven towards making our clients booking procedures as easy as possible, hence the creation of our To Be Arranged system, otherwise known as a "Flexi Week".
The "Flexi Week" was designed for the modern family of today who may not be able to decide their dates and destinations desired for their holidays on the spot. This service gives clients the ability to take advantage of our special offers that are held at different stages, with the flexibility to be able to specify the exact date and destination at the clients leisure.
Firstly our representative would take your booking details from you which will then be sent to our reservations and administration team. You will then have a full confirmation sent to you via email within 24hours with a follow up confirmation being sent through the post which generally takes between 7-10 days to arrive at your door step.
The confirmation will have your unique personal reference number which is what is used when making a booking. Your documentation will state what you have purchased and the date that the break must be used by.
Once you have received your confirmation, you are able to call our reservations team at a time most convenient to you when you would like to either ask for,
- information about specific resorts
- availability
- questions about the service
- bookings
- information about special offers
- Etc
Our reservations team consists of over 50 representatives that are trained to search for the best resorts that will be the most appropriate for you and your families requirements.
To try and guarantee the exact holiday that you want, we ask that you provide the most amount of notice that you can.
The "Flexi Week" facility enables clients to choose any date desired throughout the year (subject to availability). This means that you can travel during low season or high season (including school holidays). This makes the "Flexi Week" perfect for couples or families and suits even the busiest peoples lifestyle to guarantee the easiest booking process possible.
We look forward to sending you a full confirmation through the post so that we can get your holiday experience started and give you all something to look forward to!
